The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
Each Chess set that I produce is made from the highest quality materials with additional enhancements added to strengthen them.
Each piece is individually hand painted and unique to you.
I offer a diverse range of Chess sets to suit the needs of every player and ensure that all items go through a rigorous quality assurance process before their final dispatch.
With so many happy customers who have kindly left me so many positive reviews, you can rest assured that your chosen chess set will be something special.
In Ireland and more specifically within my family, we have a long tradition of producing high quality Arts & Crafts that has been handed down over the years,and that ethos and commitment to quality is ever present in my work.
Unfortunately once an item has been dispatched I have little or no control over what happens on it's journey to you.
All of my items are now sent with full tracking provided which will help with resolving any postal issues in the unlikely event that something goes wrong (delays, customs hold ups etc).
I'm always happy to step in and help you resolve the issue.
Absolutely yes. Any of the chess sets sold are available in a variety of colours. Details available on request.
All sets are personalised by default and carry the customers initials on the base of a number of pieces.
What you can expect from MourneStudios is to be kept updated with the process of making, and dispatching etc.
I will always be honest and give you realistic time frames for the completion of your purchase and will stay in touch throughout the whole process and beyond.
It is my personal goal to ensure that every customer is more than happy with both the art works that I offer and the level of service I provide.
My vision for MourneStudios is that I am able to grow my business into a long term venture offering a diverse and eclectic mixture of hand crafted works and in order to do that I will be going to extra mile for all of my customers.
All of the chess sets that are for sale here at MourneStudios are made from reconstructed stone (Alabaster, Gypsum etc) and are further enhanced with an acrylic polymer for strength.
As an Artist and Maker, I have always been very particular about the materials that I use. It is important to me that the materials are ethically sourced and have as little impact on the environment as is possible. For that reason I do not use any polyurethane or Polyester resins in my work.
Apart from the harmful effects that plastic has on our environment, I find that Chess pieces made from natural materials are much more welcoming to the touch, which makes for a more enjoyable Chess experience.
Yes!! All chess pieces come with high quality felt bases as standard, However, not everybody wants their chess pieces with felt bases as it removes the sound of the piece touching the board, and if you would rather not have felt bases added we are more than happy to accommodate.
If that's you, simply add a note at checkout to say that you would rather not have the bases and I shall make it so.
In most cases your order will be ready much sooner than that, however it depends on how many orders we are working on at that time.
4-6 weeks is the maximum time that an order should take but I do aim to have your order ready much sooner if it is at all possible.
If you need your order to be ready by a particular date and you drop me a message to let us know beforehand, I will do My best to accommodate you and will let you know before you place your order if that date is possible from my end of things.
Very well packed indeed. We want to you get your order in the condition that it leaves our studio.
Each chess piece will be individually wrapped in bubble wrap and placed in a thick cardboard box with plenty of extra packing to ensure that it absorbs any bumps along the way.
If your order does not arrive in perfect condition I will replace any of the broken items at no cost to yourself (including postage and packing).
It is my goal here at MourneStudios to ensure that you are more than happy with your order and will do whatever I can to make sure that that happens.
Whilst the stone casting material that I use is very robust, and is further enhanced with an acrylic polymer to strengthen it, care should always be taken when handling chess pieces due to the nature of their shapes.
The chess set is a collection of castings and if handled with care will last a lifetime and beyond, however as with all earthenware they are not impervious to wear and tear and can break or chip if bumped or dropped onto a tiled floor for example.
As a general and by no means comprehensive guide, these pieces should be handled in the same way that one would handle all earthenware or pottery.
A variety of colour options are available. If you have a custom request I will gladly work with you to source the colours that you want.
I really do want you to have the best customer experience you can with MourneStudios. I'm really are here to help.